Privacy Policy

1. Introduction

Welcome to q4444. This Privacy Policy explains how q4444 ("we", "us", or "our") collects, uses, stores, and protects information about you when you access or use our website at https://q4444.bet and any related services, games, or features (collectively, the "Platform").

By registering an account or continuing to use the q4444 Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

This policy applies to all users of the q4444 Platform, including visitors from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. All processing of personal data is conducted in accordance with applicable data protection principles.

2. Information We Collect

We collect several categories of personal information when you interact with the q4444 Platform. The types of information we may collect include, but are not limited to:

• Identity Information: full name, date of birth, username, and national identification details provided during account registration and KYC verification.
• Contact Information: email address, mobile phone number, and residential address — including your city or district within Bangladesh.
• Financial Information: transaction history, deposit and withdrawal records, payment method details (such as bKash wallet numbers, Nagad or Rocket account references, Visa or Mastercard details), and account balances expressed in BDT.
• Technical Information: IP address, device type, operating system, browser version, session duration, pages visited, and referring URLs collected automatically via cookies and log files.
• Behavioral and Gaming Data: game preferences, betting history, wagering patterns, session logs, bonus usage records, and responsible gaming self-assessment data.

We collect this information through direct input from you (such as registration forms), automated tracking technologies, and — where applicable — from trusted third-party identity verification providers. We collect only what is reasonably necessary to deliver a safe, reliable, and compliant gaming experience on the q4444 Platform.

3. How We Use Your Information

The personal data collected by q4444 is used strictly for the following operational and legal purposes:

• Account Management: to create, verify, and maintain your q4444 player account, including KYC compliance checks required for responsible operation.
• Payments and Transactions: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records in BDT.
• Platform Improvement: to analyze usage patterns, diagnose technical issues, improve game offerings (including cricket betting, live casino, slots, and crash games), and enhance overall user experience.
• Promotions and Bonuses: to deliver relevant bonus offers, free spin promotions, and seasonal campaigns (such as Eid, Pohela Boishakh, or BPL special offers) that match your gaming interests — only where you have opted in to receive such communications.
• Fraud Prevention and Security: to detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other activities that violate our Terms & Conditions or applicable law.
• Responsible Gaming Compliance: to monitor for problem gambling indicators, enforce deposit limits or self-exclusion requests, and provide relevant support resources to players who request assistance.

4. Data Sharing and Disclosure

q4444 does not sell, rent, or trade your personal information with third parties for their own marketing purposes. We treat your data with the same level of confidentiality we expect you to bring to our platform.

We may share your personal information only in the following limited and controlled circumstances:

• Service Providers: trusted third-party partners who perform specific operational functions on our behalf — such as payment processors (bKash, Nagad, Rocket), game software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), and IT security specialists. All such partners are contractually obligated to protect your data and are prohibited from using it for any purpose other than the one we specify.
• Legal Obligations: where required by applicable law, court order, or regulatory authority, we may disclose personal data to comply with legal processes. In such cases, we will disclose only the minimum necessary information.
• Business Transfers: in the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction. We will notify affected users prior to any such transfer and ensure continued privacy protections are in place.

5. Cookies and Tracking Technologies

q4444 uses cookies and similar tracking technologies to operate, secure, and improve the Platform. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences, session state, and login status across visits.

We use the following types of cookies: (a) Essential Cookies — required for core Platform functionality such as account login, session management, and secure transaction processing; (b) Analytics Cookies — help us understand how users navigate the Platform so we can improve content and performance; (c) Preference Cookies — remember your language, display settings, and game preferences for a more personalized experience.

You may disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may impair certain Platform functions, including the ability to remain logged in to your q4444 account or to complete financial transactions.

6. Data Retention

q4444 retains your personal data for as long as your account remains active, or as long as required to provide you with the Platform's services. We also retain data for such period as may be required by applicable legal and regulatory obligations — for example, financial transaction records may be retained for a minimum of five (5) years from the date of the transaction to comply with anti-money laundering and financial record-keeping requirements.

When personal data is no longer required for the purpose for which it was collected, and no legal retention obligation applies, q4444 will securely delete or anonymize such data in accordance with our internal data lifecycle management procedures.

7. Your Rights and Choices

As a user of the q4444 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of Access: you may request a copy of all personal data we hold about you, including the categories of data, the purpose of processing, and any third parties with whom it has been shared.
• Right to Rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you believe it has been processed unlawfully. This right is subject to overriding legal retention obligations.
• Right to Object to Marketing: you may opt out of receiving promotional communications from q4444 at any time by contacting our support team or by using the unsubscribe mechanism included in any marketing message we send.
• Right to Data Portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

We will make every reasonable effort to respond to your rights requests promptly. In cases where we are unable to fulfill a request due to a legal obligation or overriding legitimate interest, we will communicate this clearly and provide reasons in writing.

8. Data Security

q4444 employs a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to, SSL (Secure Sockets Layer) encryption for all data in transit, encrypted storage for sensitive account and payment data, access controls limiting internal data access to authorized personnel only, regular security audits and vulnerability testing, and two-factor authentication options for user accounts.

While we take every reasonable precaution to protect your data, no method of electronic transmission or digital storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, q4444 will notify affected users without undue delay and take all necessary steps to contain and remediate the incident.

9. Third-Party Services and Links

The q4444 Platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may independently collect certain technical or behavioral data in connection with the games they deliver. Their data practices are governed by their own privacy policies, which we encourage you to review independently.

q4444 is not responsible for the privacy practices of third-party game providers or any external services. Users interact with third-party content at their own discretion. We strongly recommend reviewing the privacy policies of all third-party services you engage with through the Platform.

10. Age Restriction and Child Safety

q4444 is strictly an adult gaming platform. Access to and use of the Platform is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register an account, place bets, or access any gambling-related content on q4444.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records. Parents and guardians who believe their child has submitted personal information to q4444 are encouraged to contact us at [email protected] so we can investigate and take appropriate remedial action.

11. Changes to This Privacy Policy

q4444 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the q4444 Platform following the posting of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way q4444 processes your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries in a timely and transparent manner.

You can reach us by email at: [email protected]. Our support team is available 24/7 and will respond to all privacy enquiries within 3 business days. Please include your registered account username and a brief description of your enquiry so we can assist you efficiently.